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You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. If you do not see the refund within this timeframe, please refer to the "Late or Missing Refunds" section below for further assistance.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items marked as final sale. Please review your product description carefully before making a purchase.
Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and appear in your account depends on your payment provider, but typically takes 7-10 business days from the date we process your return.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you received a damaged or incorrect item, please contact us immediately and we will arrange for return shipping at our expense.
Sale items may only be refunded at the purchase price. Any promotional discounts applied to your original order will be reflected in your refund amount.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund before it appears in your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us with your order number and payment details. We will investigate the issue and work with our payment processor to resolve it promptly. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 business hours.
