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Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. At truebuyr, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to emails personally (though he might take a day or two during busy seasons!).
Honestly, some of our best product ideas came from customer emails. Remember that bamboo cutting board everyone loves? That was all thanks to Sarah from Oregon who suggested it last year. So don’t hold back—we’re all ears!
Here’s how you can reach us (and yes, we actually check these!):
Prefer typing? Our live chat pops up in the corner during business hours—look for Jake or Maria’s smiling faces!
Okay, confession time. Back in 2021, our team accidentally sent a meme-filled internal thread to 300 customers instead of a shipping update. But you know what? The responses we got were hilarious—and now we intentionally include a joke in every newsletter. Moral of the story? We’re human, we laugh at our mistakes, and we’d love to hear your stories too.
Here’s the real deal:
P.S. If you’re reaching out about an order, include your order #—it helps us pull up your details faster while we sip our morning coffee!
